Description
Kayako is a customer service platform that uses AI to provide agents with conversation suggestions, automated responses, and customer journey tracking. It unifies support across chat, email, social media, and self-service.
Capabilities
unified inboxAI suggestionscustomer journey trackingself-service portal
Tools
SalesforceSlackZapierREST APIJira
Special Data & Knowledge
Complete customer journey visualization across all touchpoints for context-aware support
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