Description
Kustomer IQ is the AI layer within the Kustomer CRM platform that automates customer service workflows. It classifies conversations, suggests responses, detects sentiment, and provides agents with a complete customer timeline.
Capabilities
conversation classificationresponse suggestionssentiment detectioncustomer timeline
Tools
Kustomer CRMShopifyMagentoREST APIFacebook
Special Data & Knowledge
Unified customer timeline combining all interactions and data for AI-informed support
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